Employee Data Administration Analyst Job Description

Employee Data Administration Analyst role is responsible for working closely with the EDA and HRIS teams to build impactful partnerships with various functional areas to provide Workday administration and support. This individual will also be responsible for the day-to-day management of Workday Support mailbox as well as supporting the EDA team with administrative requests.

Responsibilities:User query/ issue handling

+ Serve as the initial point of contact for Workday queries and requests

+ Troubleshoot and resolve requests and issues in a timely manner with exceptional customer service

+ Monitor and address end-user support inquires via Workday Support mailbox by categorizing assigning and recording reported queries and monitoring issues from start to resolution

+ Investigate, identify, and document technical issues, provide resolutions, escalate, if needed, unresolved problems t...