Do you have the calm voice people need in a crisis?

Can you bring empathy, resilience, and quick thinking to every conversation? At PA Housing, our Emergency Call Handlers (known internally as Service 24 Coordinators) are a vital part of the team – the first line of support for our most vulnerable customers when they need help the most.

Based in our Service 24 department, you’ll be answering emergency calls and maintenance requests, providing reassurance, support, and decisive action. This is more than a job – it’s a chance to truly make a difference.

What’s in it for you?

Alongside a rewarding role, we offer some great benefits:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years (plus the option to buy more)
• Flexible bank holidays – use them when it suits you
• Car leasing scheme

Please note: Due to the nature of t...