Key Responsibilities
Customer Support & Service Delivery
• Deliver exceptional client support through ticketing systems and service requests.
• Troubleshoot and resolve advanced technical issues remotely and onsite.
• Communicate clearly with stakeholders regarding issue resolution and service updates.
Technical Operations
• Support enterprise environments including servers, desktops, display systems, control platforms, and related infrastructure.
• Track and manage support activity through ticketing and documentation platforms.
• Maintain service records and ensure adherence to response expectations.
Preventative Maintenance & System Administration
• Perform recurring system maintenance activities including: