Role Summary

The Eligibility Manager is a people leader responsible for overseeing complex chargeback, cash, and adjustment activities while ensuring operational excellence across the Chargeback Administration function. This role leads a team of 4–7 analysts, partners closely with leadership, vendors, and cross‑functional business partners, and drives efficiency, data quality, and resolution of escalated issues across chargeback and accounts receivable workflows.

This role includes direct people management and is accountable for coaching, developing, and prioritizing work across the analyst team. The Chargeback Manager reports to the Senior Manager and provides regular operational readouts, performance updates, and escalation insights to theDirector to support decision‑making, risk management, and strategic alignment.

Key Responsibilities

Operational & Analytical Responsibilities