In this challenging position you will be responsible to ensuring customer support on all quality relevant issues from the start of series production to the end of a product's spare parts obligation.
Responsibilities - Creation and release of Q-relevant production documents.
- Attendance at FMEA-activities within early stage.
- Support of creation and forwarding of the initial sampling documents to the customer.
- Acceptance and maintenance of the customer parts history.
- Execution of resident activities or interface to external resident.
- Handling of complaints - coordination with customer about immediate measures
- Transmission of 8D reports to the customer (customer portals, etc.)
- Fault isolation transfer and matching of the problem-solving process for each fault pattern to the production area (MA), PQP (supplier) or PQD (core team).
- Maintenance and transmission of the customer parts history ...