Support a selected group of digital tools and solutions, managing implementation, business process modifications, project management, training, and communications across the organization and targeted user base.
Lead demonstrations of solutions and provide training for users on digital technology, including updating training documents and serving as an escalation point for troubleshooting uncommon issues and user onboarding.
Track open issues to ensure quick response and action from support teams.
Identify customer needs and assist customers in using specific features.
Monitor customer complaints on social media and provide assistance as needed.