Job Purpose

We are seeking a detail-oriented and client-focused E-Commerce and Client Service Representative to serve as a key point of contact for clients interacting with our online platform and in-store experiences. This role supports general inquiries across digital channels and ensures timely, accurate resolution by providing information or coordinating with internal teams, following established procedures.

Core Accountabilities

•Support the daily operations of the e-commerce department to enhance the client experience and streamline the shopping journey.
•Respond to client inquiries across digital channels, including email, phone, and live chat.
•Support client engagement through social media platforms to meet client needs and service.
•Monitor and respond to online client feedback and reviews across various platforms.
•Provide personalized support to high-value clients through dedicated communication channels.
•Assis...