Elevate customer experiences at Eastlink as a Business Support Specialist in Halifax, NS. Provide vital support and technical expertise for telecommunications solutions on-site.
In this key role, you will act as the subject matter expert during customer engagements, resolving issues and facilitating the introduction of new clients. Your ability to manage multiple priorities will be essential for enhancing service delivery in this dynamic environment. Grow your technical and customer relationship skills within a family-owned company.
Key Responsibilities:
• Deliver technical support to Sales during the customer sales process
• Work with Sales and Repair teams to address customer issues
• Explore service enhancement opportunities with clients
• Conduct training for clients on new product features
• Manage work order documentation within provisioning systems
Requirements:
• Experience in customer service and telecommunications
• Relevant post-secondary educat...