We are looking for enthusiastic early‑career IT Technical Support professionals (1–3 years of experience) with a strong foundation in the Korean language and a passion for technology. This role offers an exciting opportunity to further develop your career in the dynamic field of IT networking, where you will gain hands‑on exposure to areas such as Collaboration, Enterprise Networking, Service Provider Networking, and Network Security while enhancing your technical and problem‑solving skills.

Key Responsibilities

• Assist senior engineers in troubleshooting and resolving network incidents for Korean‑speaking end-customers, under guidance.
• Document technical issues and resolutions clearly and concisely in both English and Korean.
• Adhere strictly to Client and HCLTech's security, compliance, and operational procedures.
• Collaborate effectively with team members across different tiers (Tier 1, 2, 3) and internal stakeholders.
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