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E-Commerce Operations Lead

Company

Montu UK

Location

winnersh, england

Type

Full-time

What is the jon:

You’ll own how patients discover, evaluate, and purchase products on Montu Pharmacy. This isn’t a back‑of‑house role—everything you do directly impacts patient experience, conversion, and commercial performance.

You’ll manage a catalogue of 100+ products across a headless Shopify storefront, ensuring product information is accurate, optimised, and compelling. You’ll analyse customer behaviour, spot friction, and drive improvements. You’ll work cross‑functionally with paid search, paid social, CRM, and commercial teams—feeding data, insights, and requirements that shape how we prioritise resources.

This is a hands‑on role. You’ll spend time in the CMS, GA4, and customer feedback. But you’ll also spend time thinking strategically: What’s working? Where are patients getting stuck? What inventory gaps are we missing? Where can we improve conversion?

You’ll have autonomy to execute within your remit. You’ll also navigate shared decisi...

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