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E-Commerce Admin

Company

JI MEI FLOWER PTE LTD

Location

singapore, singapore

Type

Full-time

Responsibilities
  • Handle day‑to‑day administrative tasks including data entry, filing, document preparation, and record keeping
  • Manage customer inquiries via phone, email, WhatsApp, or social media in a professional and timely manner
  • Provide accurate information about products, services, orders, and policies
  • Process customer orders, payments, refunds, and follow‑ups
  • Resolve customer issues and complaints calmly and efficiently, escalating when required
  • Coordinate with internal teams to ensure smooth operations and customer satisfaction
Requirements
  • Excellent written and verbal communication skills
  • Proactive, resourceful, and able to work well in a fast-paced environment
  • Customer-focused with a positive attitude and strong problem-solving mindset
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