Job Title:

Application Support Engineer – D365

Role Overview:

We are hiring an Application Support Engineer with experience in Microsoft Dynamics 365 (D365) to provide L1/L2 support, troubleshoot issues, and ensure smooth application operations. You will work closely with business users and technical teams to resolve incidents and improve system performance.

Key Responsibilities:

• Provide L1/L2 support for D365 applications as per SLA
• Troubleshoot application, data, and user issues
• Monitor system performance, logs, and alerts
• Escalate complex issues to L3/vendors when required
• Support deployments, UAT, and release validations
• Manage user access and basic configurations
• Document incidents, RCA, and maintain knowledge base
• Collaborate with cross-functional teams and provide regular updates