Primary Responsibilities 

•    Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests.

•    Responsible for Front Desk, Bell operations, Guest Experience and Cashier.

•    Liaise with different departments for smooth and coordinated work.

•    Ensure cleanliness of all areas under the Front Office i.e; Lobby, drop off area, reception, stairs and drive away.

•    Ensure to interact with the guests & enable the team to understand guest requirements.

Operational Management

•    Adhere to the Standard Operating Procedures & policies.

•    Check outstanding of in-house guests on a daily basis.

•    To check whether the following records are kept in order and up to date.

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