We view ourselves as a scrappy start‑up and as a vital member of the team, you will be expected to roll up your sleeves and get stuck in. Broadly, responsibilities as part of this role include:

Guest Experience & Service Recovery

• Act as the primary escalation point for guest complaints, service issues, and recovery situations.
• Maintain a visible presence in the hotel and actively engage with guests to ensure a positive and memorable stay experience.
• Ensure guest concerns are resolved promptly, professionally, and in accordance with company standards.
• Monitor guest feedback and reviews, and collaborate with relevant departments to drive continuous improvement in guest satisfaction.

Operations Management

• Act as the Manager‑on‑Duty (MOD) and take overall responsibility for hotel operations during assigned shifts.
• Lead daily briefings and ensure effective communication and handovers betwee...