Main Duties and Responsibilities The Duty Manager is instrumental in ensuring the smooth operations of our Resort. Liaising with our front desk and coordinating with our various departments, the Duty Manager is key to delivering the exceptional levels of service expected of our Brand. The incumbent will also be responsible for making operational decisions and maintaining the efficiency of our services.
Key Responsibilities - Guest Service Excellence: Ensure exceptional guest experiences by providing prompt and exceptional service. This includes addressing guest concerns and resolving any feedback in a prompt and professional manner.
- Operational Oversight: Supervise operations, including check-in/check-out procedures, reservations, and room assignments. Ensure smooth coordination between front desk and housekeeping, maintenance, and other departments.
- Compliance: Ensure that all our operations comply with local r...