Our client is looking for a Duty Manager to oversee daily operations and ensure the successful delivery of events while maintaining exceptional service standards.
As the leader on shift, you will be responsible for operational excellence, workforce deployment, guest satisfaction, and serving as the primary point of contact for customers, event organisers, and internal stakeholders.
This role also requires sound decision-making and leadership during operational incidents or emergencies.
Job Responsibilities
Take ownership of daily operational activities and ensure services are delivered efficiently and safely.
Lead shift operations, allocate manpower, and coordinate resources to meet operational requirements.
Monitor service quality and respond promptly to operational issues, customer feedback, and escalations.
Build strong working relationships with customers, internal teams, v...