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Duty Manager

Company

SWISSOTEL

Location

Nusantara, East Kalimantan

Type

full-time

Job Description

What is in it for you:

  • Meals, uniform and accommodation are provided. Free public transportation in the city. 
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

  • Personally welcome and escort VIP guests, ensure VIP room inspections with Housekeeping.
  • Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.
  • Liaise with all departments to ensure smooth and coordinated operations.
  • Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolu...

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