Duty Manager

Company

I'M Hotel

Location

Makati, National Capital Region

Type

Full-time

            Oversee daily hotel operations during assigned shifts, ensuring all departments are aligned with service standards and operational requirements.
Act as the management representative on duty and provide immediate support in resolving operational and guest-related concerns.
Ensure smooth guest arrival and departure experiences, including VIP arrivals, special requests, and guest assistance.
Handle guest complaints, service recovery, and escalated concerns professionally and promptly.
Conduct regular inspections of guest areas, public areas, and operational areas to ensure cleanliness, safety, and service quality standards.
Coordinate with Front Office, Housekeeping, Engineering, Security, Food & Beverage, and other departments for seamless hotel operations.
Monitor room status, occupancy, guest feedback, and operational issues requiring immediate action.
Ensure compliance with hotel policies, SOPs, safety procedures, and bra...
        

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Duty Manager

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