Brief Summary: Join our dynamic team as a Duty Manager, where you'll lead the way in delivering outstanding customer experiences while ensuring operational excellence. This role requires a proactive leader to oversee daily operations, foster guest satisfaction, and manage critical situations.

• Champion exceptional guest experiences by proactively addressing and anticipating customers’ needs.
• Maintain a strong presence at the Front‑of‑House, actively engaging with organizers and visitors to gather feedback and drive continuous service improvement.
• Lead all event‑related operational activities to seamless execution while safeguarding service excellence and safety compliance.
• Conduct comprehensive briefings for staff and suppliers, ensuring clear communication and effective manpower deployment for each shift. Direct response efforts during emergencies, ensuring calm, coordinated, and decisive actions are taken.
<...