Overview

As the Duty Manager at Villa Haven you will be responsible for overseeing the daily operations of the Front Office and ensuring exceptional guest experiences. Your key responsibilities will include:

Responsibilities

• Managing the Front Office team including scheduling training and performance evaluation
• Overseeing guest check-in and check-out processes ensuring smooth and efficient operations
• Handling guest enquiries complaints and special requests promptly and professionally
• Monitoring and maintaining high standards of cleanliness and presentation throughout the resort
• Coordinating with other departments (e.g. Housekeeping Maintenance F&B) to ensure seamless guest service
• Managing room inventory and maximising occupancy rates
• Implementing and enforcing health and safety protocols
• Handling cash credit card transactions and daily financial reconciliations
• Preparing daily r...