Apply for Duty Manager at SERI PACIFIC HOTEL KUALA LUMPUR in Kuala Lumpur, M14, MY. This Full time on site position offers great opportunities for career growth.

Key Responsibilities

• Oversee the overall operation of the hotel during assigned shifts to ensure smooth and efficient service delivery.
• Serve as the primary point of contact for guest concerns, complaints, and special requests.
• Handle guest feedback promptly and professionally to ensure guest satisfaction and service recovery.
• Meet and greet VIP guests, long‑stay guests, and special guests as required.
• Ensure all guest complaints and incidents are properly documented, investigated, and followed up.
• Promote a positive guest experience by maintaining high service standards throughout the hotel.
• Provide guidance and support to operational teams during the shift.
• Foster teamwork and effective communication among departments.
• Coach an...