Address guests in a professional and hospitable manner, answering questions, providing information and giving recommendations on what to do in Amsterdam.
Act as the first point of contact for guests and departments in case of incidents, handling complaints, resolving issues, or urgent matters
Listen carefully to guests, resolving issues, and adding that extra touch to create memorable moments.
Manage Guest Relations activities, including overseeing responses on our guest experience platform, ReviewPro.
Know the procedures of the Front Office and Food & Beverage departments and ensure they are followed seamlessly.
Facilitate smooth communication between all departments to elevate the guest experience.
Conduct quality checks in public areas and guest rooms to ensure cleanliness a...