Overview

Dutch-speaking Customer Support Representative, Barcelona

Responsibilities

• Manage incoming customer inquiries through phone, email, chat, and automated alerts, addressing user needs efficiently.
• Document call details in our call management system, ensuring timely responses and resolutions within agreed SLAs.
• Stay informed about our services and products, especially those tailored to individual customer applications.
• Escalate any potential service issues to senior team members as needed.
• Adhere to project processes and procedures while ensuring compliance with contractual SLAs.
• Provide coverage for other agents during their absence and collaborate with the team on specific projects.
• Handle administrative responsibilities, including managing holiday, sickness, and overtime records.
• Participate in regular team meetings and complete additional tasks assigned by management to ensure s...