Job Overview

In this fully remote role based within Greece, you will serve as the primary point of contact for Dutch‑speaking customers, delivering outstanding support and expert guidance across Miele's premium range of consumer electronics and household products.

Key Responsibilities

• Deliver professional, empathetic, and solution‑focused customer support to Dutch‑speaking clients via phone, email, and live chat channels.
• Accurately diagnose and resolve customer enquiries related to product features, technical specifications, installation, and usage of Miele consumer electronics devices.
• Guide customers through troubleshooting processes for Miele appliances, escalating complex technical issues to the appropriate internal teams when necessary.
• Process customer orders, warranty claims, service requests, and product returns in a timely and accurate manner, maintaining meticulous records within the CRM system.
• Proactiv...