A prominent service provider is seeking a Call Centre Quality / Operations Specialist for a government client project in Dubai. This one-year contract role requires a minimum of 12 years of experience in contact center operations. Responsibilities include overseeing service quality delivery, implementing government standards, and conducting operational audits. A strong technical background and excellent communication skills are essential for success in this role, offering a competitive gross salary of AED 15,000 – 18,000 per month.
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