Title
Dual Rate Pit Manager/Floor Supervisor
Reports To
Games Manager
Summary
A Pit Manager oversees the activity of the dealers on the table games. He/she works in liaison with the dealers to handle customer concerns, address game issues and provide quality customer service. For unresolved issues, the Pit Manager will escalate to the Games Manager.
Core Competencies
Customer ServiceInterpersonal AwarenessCommunicationTeam WorkJob Duties
Ensure Table Games are being run according to AGLC Terms and Conditions and House RulesAnswer PhonesOpen and close gamesDeal with guests’ inquiries and problemsOrganize and do the daily scheduling of the DealersMaintain Paper workPayrollPit - up'sTracking table opening and closingSchedulingEmployee EvaluationsEnsure all table games ar...