The Role

• To take time and get to know the guests and to be committed to service excellence.
• To show presence in the Hotel Lobby and provide service that is sincere warm and enthusiastic ensuring the guests satisfaction.
• Work closely with Front Office Housekeeping Soul as well as Food and Beverage regarding guest needs and special requests
• Take opportunities to delight the guests.

Key Deliverables and Responsibilities

Planning & Organizing

• Ensure that all Mövenpick Hotels & Resorts standards are adhered to
• Guests should not be kept waiting.
• Guests should be made to feel welcome feel at home and relaxed
• We are to anticipate guests needs so there is little need to ask us for anything
• Yes is the answer what is the question is a key mind frame

Operations

• Each guest is picked up in a clean and well maintained car.
• Make...