Sales Support Rep

Req #18971Michigan, USA•Cadillac MI Lumber - 2201 North Mitchell (49601), 2201 North Mitchell St, Cadillac, Michigan, United States of America•Cadillac, MI 49601, USAThis job posting is no longer available

Job Description

Posted Tuesday, March 9, 2021 at 5:00 AM

Provides support to the outside and inside sales team including administrative support and/or customer service. Provides accurate and timely support to the outside sales team, members of the inside sales team and/or to customers.

* Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements.

* Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed. Investigates customer complaints or concerns.

* Relays cu...