Description

Position Objective:

Responsible for leading, facilitating and managing customer request for information relative to quality assurance documentation, 3rd party audits certificates and/or reports, kosher certificates, food safety questionnaires, certificate of analysis (COA’s), etc. Ensure timely and accurate provision of information requested. Maintain and manage the Customer Request for Documentation (CFD) log and customer files to ensure all requests are captured and responded to within a reasonable timeframe. Provide support to sales, client services and other supply chain functions to drive business objectives. 

Key Result Areas:

Performance Standards

Quality