Distributor Support Coordinator (ECDIS and Voyage Data)

Supports distributors and customers in pre‑sales activities, order handling, reporting, and marketing support for ECDIS and Voyage Data products. Reports to the Distributor Support & Quality Manager and works within a global team.

Responsibilities

• Maintain day‑to‑day contact with distributors and key customers, building strong relationships through phone, email, and occasional visits.
• Handle customer inquiries, orders, deliveries, and complaints in a timely and satisfactory manner.
• Exchange business information with partners, including opportunities, pipeline, and other relevant updates.
• Assist partners in establishing required business enablers such as stock availability, service levels, and training.
• Develop and maintain high levels of customer satisfaction.
• Act as the operational main point of contact for assigned partners.
• Suppo...