Team Overview

We are looking for a driven and people-focused Team Leader to guide and support a high-performing customer service team. This role is responsible for ensuring exceptional service delivery, developing team members, and driving operational excellence. The team lead would also ensure the consistent delivery of exceptional service and adherence to regulatory and company standards. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview And Core Responsibilities

The Team Lead plays a pivotal role in supporting the team and the UK Consumer base, combining strategic oversight with hands-on expertise to ensure that we are providing an effortless, high quality and timely service to the consumers.

Your duties will include managing and guiding a team of agents, implementing strategies to improve productivity and performance, and setting and achiev...