Key Responsibilities People & Operations Management Lead and manage dispatch staff, ensuring discipline, performance, and productivity standards are maintained Liaise closely with HR on employee matters, including disciplinary processes and staff queries Manage department headcount and request additional resources when required Ensure compliance with company policies, including uniform and safety standards Dispatch & Logistics Coordination Oversee daily dispatch planning, including load scheduling, route allocation, and truck availability Liaise with fleet department regarding vehicle issues and ensure minimal disruption to deliveries Work closely with clerks, sales reps, and debtors to resolve order, delivery, and