Job Title: Dispatch Assistant
Job Description
This Dispatch Assistant role focuses on dispatch support within a busy service organization, bridging the call center and dispatch teams while helping coordinate HVAC and plumbing service technicians. You will handle inbound customer calls, schedule service within a defined local radius, manage the dispatch board, and ensure technicians have accurate information for each job. This position offers the opportunity to grow into other administrative and sales support roles as the company continues to expand.
Responsibilities

+ Handle inbound customer calls, typically 20–40 calls per day, and provide prompt, professional assistance.

+ Respond to customer service requests within approximately a 50-mile radius of the Fargo/Moorhead area and accurately set up service appointments.

+ Calm and support distraught or upset customers, listening carefully to their concerns and helping them feel comfortable and understo...