We’re looking for a Director, Training, Documentation & Continuous Improvement to build and lead a specialized team that strengthens the “front end” of Group Benefits operations, plan setup, member administration, and claim payment, so it runs with greater quality, consistency, and confidence. You’ll set the standards that make work repeatable and right-first-time, using clear processes, strong training, trusted documentation, and disciplined root‑cause elimination.
In close partnership with Underwriting, configuration, operations, and delivery teams, you’ll ensure inputs, rule configuration, and operational handoffs are executed with precision, reducing downstream rework, accelerating cycle times, and improving the client and member experience.
Develop a training strategy to build rule‑configuration expertise. Create onboarding, assessments, certifications, and learning pathways. Partner globally to ensure consistent ca...