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The Director Service Technology is responsible for defining and executing the enterprise service process and technology strategy that enables a differentiated, scalable, and data‑driven service experience. This role leads the end‑to‑end service technology roadmap across Service Lifecycle Management (SLM), dealer and customer‑facing platforms, technical support tools, training portals, eCommerce enablement, and service analytics.

With a strong focus on customer and dealer experience, operational efficiency, and global scalability, the Director drives transformation of service operations by leveraging digital platforms, standardized processes...