About the Role We’re seeking a Director to lead and evolve the Service Delivery Management function for our SaaS clients across the APAC region. As a key member of the Client Operations Leadership Team, you will shape and execute the strategic direction of service delivery, ensuring operational excellence, client satisfaction, and alignment with SimCorp’s global goals.
Responsibilities - Define and execute the Service Delivery Management strategy to align with global business objectives.
- Articulate the team’s goals and guide execution to support engagement, streamline operations, and benefit clients.
- Collaborate with Senior Leadership to define and refine delivery models and contribute to broader Client Operations strategy.
- Design and optimize workflows, processes, and governance models to ensure seamless execution and achievement of goals.
- Act as the main point of contact for all service delivery matters, managing expectat...