Director of Retail Operations (TN, Nashville)TN, Nashville
The Director of Retail Operations is a key leader responsible for driving operational excellence, financial performance, and team engagement within their assigned division. This role oversees all retail micro market and vending operations, ensuring the highest level of service, profitability, and compliance with company standards.
As a strategic partner to corporate and regional leadership, the Director will lead continuous improvement initiatives, strengthen client relationships, and develop high-performing teams that deliver on Five Star’s mission of reshaping the breaktime experience.
What You’ll Do

+ Lead, develop, and coach retail operations teams to achieve performance goals in safety, service, and profitability.

+ Oversee daily retail operations for micro markets and vending, ensuring execution excellence and compliance with company standards.

+ Build and maintain strong client relatio...