About Valatam

We’re Valatam, a team that connects bilingual professionals from Latin America with general clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the period, proof that great work starts with great people.

About the Role

The Director of Operations will oversee all day-to-day operations across luxury vacation rentals. This senior leadership role manages both Property Caretaking and Guest Support departments and ensures operational excellence across staffing, property readiness, vendor coordination, and guest experience.

Key Responsibilities

• Oversee daily operations across property Caretaking & Maintenance.
• Guest Support / Customer Experience.
• Serve as the primary operational escalation point.
• Ensure homes are consistently 5-star guest-ready.
• Recruit, interview, and hire team members aligned with company culture.
• Lead department man...