Director of Operational Resilience
New York, NY, United States
Charlotte, NC, United States
(Hybrid)
**Job Description**
**Operational Resilience** is the ability of an organization to withstand, adapt to, and recover from disruptions such as cyber incidents, technology failures, or external events. It extends beyond traditional business continuity by addressing both internal and external risks that may impact the delivery of products and services, ensuring the organization can continue to serve customers through disruption.
The Operational Resilience program sits within the **Business Resilience team in Enterprise Shared Services (ESS)** at American Express. The team partners across the enterprise to design and oversee resilience, continuity, and crisis response capabilities that protect colleagues, customers, and Critical/Important Business Services. This includes preparing for and managing disruptions, coordinating global and regional crisis response, monitoring em...