Director of Guest Services Department: Guest Services Reports To: Assistant General Manager FLSA Status: Exempt SUMMARY Responsible for delivering world-class guest service by fostering an inclusive culture that reflects the organization’s core service principles across all events at Lumen Field, Lumen Field Event Center and WaMu Theater.
Accountable for developing and executing strategic initiatives that consistently exceed expectations for service, safety and overall guest experience for all guests, promoters, sponsors, clients and vendors.
ESSENTIAL DUTIES AND RESPONSIBILITIES Contribute to the development and consistent implementation of a best-in-class guest service program that focuses on Raising the Game through a proactive service philosophy, empowerment of employees and maintaining organizational principles and ...