Enhance client experiences at CIBC as the Director of Client Servicing Journeys. This senior role involves steering digital support strategies to deliver impactful client service solutions.
In your capacity as Senior Director, you'll be tasked with setting the service agenda for the Client Servicing Journeys squad. By managing backlogs and translating client needs into user stories, you’ll play a crucial role in optimizing service channels and improving efficiencies.
Key Responsibilities:
• Define and advocate for a strong service vision
• Develop strategic roadmaps for client journeys
• Create and manage comprehensive backlog requirements
• Lead strategic planning for service enhancements
• Foster stakeholder relationships for effective outcomes
Requirements:
• Proficient in strategic leadership and communication
• Strong analytical problem-solving skills
• History of delivering successful product solutions
• Familiar with risk and compliance framew...