The Senior Director of Monitoring Delivery & Proactive Managed Services leads the global delivery and transformation of HP’s Monitoring Services. This role drives the transition from reactive IT operations to a proactive, predictive, and automated service model using telemetry, analytics, and AI. With end-to-end accountability for performance, scalability, and innovation, this leader aligns product, operations, and customer expectations to enhance experience, efficiency, and profitability.
You will be responsible for building a globally consistent, scalable monitoring capability that anticipates and resolves issues before user impact, enables data-driven service delivery, underpins HP’s Workforce Experience Platform (WXP), and incubates new offerings for commercial scale. You will also lead the transition from reactive support to proactive and predictive operations, define and scale automated remediation workflows, AI-driven...