Director Guest Relations & CRM - Rixos & All-Inclusive Collection - Egypt

Company

RIXOS

Location

Sharm El-Sheikh, South Sinai Governorate

Type

full-time

            Job Description

Develop and implement regional guest relations and CRM strategies across all hotels in Rixos & All Inclusive Collection in Egypt
Ensure delivery of exceptional guest experience at every stage of the guest journey
Oversee VIP guest handling, personalized services, and special guest requests
Manage and improve guest complaint handling and service recovery processes
Monitor guest satisfaction scores (e.g., surveys, online reviews) and implement improvements
Lead CRM system implementation and ensure effective use of guest data across properties
Develop guest loyalty programs and personalized engagement strategies
Ensure consistency of guest service standards across all hotel properties
Train and develop guest relations teams to deliver luxury service excellence
Analyze guest feedback trends and implement operational improvements
Collaborate with Operations, Sales, Marketing,...
        

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Director Guest Relations & CRM - Rixos & All-Inclusive Collection - Egypt

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