About the Role
Impact you will make
The Director, Customer Success is responsible for managing assigned customers and supporting all aspects of customer management activities. This role is accountable for customer satisfaction and value realization as measured by gross and net revenue targets, contract renewal, and referrals for expansion opportunities. The Director, Customer Success will collaborate with colleagues from Customer Success, Sales, Support, Implementation, Product Management, Development, and Marketing, as appropriate, to serve the needs of customers.
What you will do