**Director Customer Quality**
**Description**

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.
Responsibilities:
+ Create metrics and presentations to report out to senior leadership on customer quality and improvement priorities.

+ Drive changes to customer setup and delivery processes to enhance customer deliveries and reduce damages and shortages.

+ Lead shipping variance analysis, customer complaint resolution, and field investigations.

+ Interface with service centers and dealers to capture the Voice of Customer (VOC) and drive correct...