Shape the future of digital engagement at Dilawri in the role of Director of Digital Product and Customer Experience. Spearhead the strategy for digital platforms and customer journeys.
This senior-level position demands strategic vision and operational expertise in digital product management. You'll lead a dedicated team in defining the end-to-end customer experience across all platforms, focusing on data-driven personalization and effective UX strategies. Collaborating with key internal and external stakeholders, your leadership will drive conversion and customer satisfaction.
Key Responsibilities:
• Oversee digital customer experience strategy
• Act as product owner for UX and roadmap priorities
• Define requirements and user stories for development
• Manage platform integrations and feature deployments
• Conduct KPIs monitoring and optimization actions
Requirements:
• 10+ years of experience in digital roles
• Bachelor’s in business or related fields p...