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Director, Client Success

Company

WellSky

Location

Overland Park, Kansas

Type

Full time

The Director, Client Success is responsible for leading a team of client success teammates who manage clients and focus on revenue retention, referenceability, and growth. The scope of this job includes developing programs, processes, and best practices that foster client satisfaction, alignment, and long-term success. This role will support our PACF business.

This position is based at WellSky’s World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

  • Actively manage client communications by working closely with internal teams (solutions, support, engineering) to address client needs, collect feedback, and implement changes to improve solutions and services.
  • Understand client needs and develop strategies to improve retention, reduce churn, and drive growth, and collaborate with team members to identify and address at-risk clients through proactive engagement ...

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