Customer Service Specialist
Location: Florence, KY (Hybrid – Regular In-Office Presence Required)
Position Summary
Key Responsibilities
Order Processing & Coordination
Process customer orders, including order entry and shipment scheduling.
Coordinate orders and shipments between Manufacturing and customers.
Track and report delivery dates, anticipated delays, conflicting purchase order terms, and substitutions as needed.
Customer & Sales Support
Support assigned sales territories by processing customer inquiries, providing pricing quotes, delivery information, and terms.
Serve as liaison between internal departments and external customers or sales representatives.
Refer advanced technical or sales inquiries to the appropriate Sales Manager, Technical Sales, or Product Champion...