The Opportunity

This role sits within the P&C Digital organization and is responsible for advancing Claims digital experiences and content strategy. The position drives key business outcomes, such as digital engagement and adoption, through execution of portfolio initiatives, while leading content development across digital Claims experiences, including member communications. It also advances Association-wide Claims communications initiatives, strengthening template content management and change execution to improve consistency and quality. In addition, this role has responsibility for the Member Claims Center experience, defining vision and roadmap priorities that enhance the end-to-end member experience and strengthen entry points into Claims.

The selected candidate leads the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackl...