Knowledge of:

• Company policies, procedures, practices, products and services.

• Principles, practices, and procedures of general office and departmental concepts.

• Knowledge of MS Office sufficient to create letters, documents, update/create spreadsheets and sends emails.

Skill in:

• Organization and time management sufficient to prioritize workload, handle multiple tasks, and meet deadlines.

• Problem solving and analysis sufficient to assess client issues and accurately provide resolutions.

• Operating call center software applications.

Ability to:

• Communicate information orally and in writing in a clear and effective manner sufficient to explain complex regulations.

• Learn and interpret department policies, procedures and requirements.

• Constructively work under stress and pressure when faced with high volume and deadlines.

• Provide ...